TERMS & CONDITIONS
These Terms and Conditions relate to all facilities owned and activities operated by Active Tribe Ltd (Active Tribe) at Courtown, County Wexford
Upon making a booking, becoming a member or entering Active Tribe, a customer accepts and agrees to be bound by these terms and conditions. A customer also agrees to have read and understand the risks associated with using the facilities or undertaking activities and agrees to our legal waiver.
MINIMUM AGE POLICY
Access to the gym including free weights is for those aged 18 years and over. Children aged 16 years and over can access the cardio machines in the gym only.
Access to group fitness classes is for those aged over 16 years. Under 8s must be accompanied by an adult (over 18) at all times. 8-11 year olds must be supervised by an adult. The facility is only open to adults after 8:00pm
A refund, reschedule or credit for non-use of membership, booked activity/facility or class (including swimming class) will not be granted under any circumstances. In circumstances where a customer has been advised to cease fitness activity or isolate by a medical professional we can review a request for refund if it is accompanied by a medical note or evidence of instruction to self-isolate. Any request for a medical refund can be made to the manager via email to email@example.com.
BOOKING CANCELLATION POLICY
Guests can cancel online bookings by logging in using the email address they used in their bookings: www.activetribe.ie/member. They may need to reset their password prior to logging in: www.activetribe.ie/reset. The unused products resulting from the cancelled bookings can then be used by the customer in a future booking by logging back into www.activetribe.ie/member. No refund is offered for cancelled bookings or unused products.
Any product bought at Active Tribe that is faulty should be returned with a valid receipt as proof of purchase.
This should be done at the site the product was purchased at. Swimwear and accessories cannot be returned for hygiene reasons so please ensure you select the correct size clothing or accessory prior to purchase.
Infectious Medical Condition
Customer agrees not to visit Active Tribe if suffering from an infectious or contagious medical condition or has symptoms of such conditions. We reserve the right in our discretion to refuse entry to a Customer who appears to have an infectious or contagious medical condition.
All group fitness classes listed in the group fitness timetables can be viewed under the member’s portal. “Swim, Gym and Classes” membership includes the cost of all fitness classes and will allow you to book classes in advance. The cost of swimming classes are not included in any membership and can be booked and paid for separately within the member portal. Classes are available for persons aged over 16 years only unless otherwise stated. 24 hours notice is required to cancel a class booking. Active Tribe reserves the right to withdraw booking privileges if you fail to give the required notice to cancel a class.
Swimming Pool Use
All swim slots should be booked in advance of arriving on site. Swim slots can be booked and paid for on a pay as you go basis from our website and booked free of charge by members through the membership portal. A 'swim' booking offers you use of part of the main pool. For operational reasons, some other facilities may not be available for you to use as part of your booking (such as water slide, learner pool, toddler pool, part of the main pool, sauna, jacuzzi, steam room, parts of the changing room or shower facility). No refund or credit will be offered should any such facility not be available for your use.
Users of the swimming pool must use the showers before entering the pool. Swim caps must be worn and can be purchased from the reception desk. No outdoor footwear is permitted on the pool deck. Swimmers are encouraged to wear pool flip flops/jandals on the pool deck. Running, jumping and acrobatics are strictly prohibited in the pool area. The lifeguard’s instructions must be followed at all times. Snorkels, flippers and glass masks are not permitted without permission from the lifeguard on duty. Lockers are provided in the changing rooms and require a refundable €1 coin to operate. When swimming in the lanes please follow correct lane etiquette.
All children who are not toilet trained must wear a swim nappy when they are in the pool. Disposable nappies can be purchased from the reception desk. All children under 8 must be accompanied by an adult at all times. This includes when the children are not in the learner pool. Balls and other inflatables are permitted in the pool but if they cause discomfort for other users they must be removed.
All swim sessions start on the hour. The pool timetable is subject to change. The last swim will finish 15 minutes before the end of the last time slot of the day. The building will close half an hour after the final whistle has blown. Management reserve the right at any time to vary these rules and the timetable.
Sauna and Steam Rooms
Over 18’s only are permitted entry to this area. Please read the user guidelines for each facility before use. No shaving permitted in either area. Users must shower after using the Sauna and Steam Rooms before reentering the pool.
Gym and Aerobic Studio
A list of rules and regulations are in place in each of these areas, customers must agree to comply with the regulations in each area. From time to time some gym equipment or areas of the gym might not be available for you to use as part of your booking. No refund or change in booking will be offered if some equipment or areas of the gym are not available to you.
Food and Drink
Food or drink is not permitted in any of the activity, pool or changing areas of the facility. Chewing gum is strictly prohibited.
Mobile Phones, Cameras and Recording Equipment
Mobile phones are strictly banned in the changing rooms and activity areas of the facility. Cameras and recording equipment is strictly prohibited in all areas of the facility. Please respect other customers’ right to privacy and to workout without being recorded or photographed.
Lockers must be used by all customers to secure belongings. The customer acknowledges that the facility will not be responsible for the loss of any personal items or damage to personal property, either on the facility or in the facility car parking areas.
The customer acknowledges that the facility accepts no liability whatsoever for any personal injury or damage sustained by the customer while he/she is using the facility premises, or parking areas.
The facility management will use its best endeavours to ensure that all facilities, apparatus and equipment are maintained in working order but accepts no responsibility to the customer for failure or breakdown of any equipment or apparatus however caused.
In the event of any dispute arising between a customer of the facility and the management of the facility, the decision of the management will be final. The management reserve the right, in its absolute discretion, to refuse entry and remove from Active Tribe without refund any person:
- Not complying with these terms and conditions
- Or any person deemed to be behaving in a manner which, in the opinion of any Active Tribe employee has affected or is likely to affect the safety or enjoyment of, or cause annoyance, danger or distress to other customers or damage to property
uses threatening, intimidating, abusive or insulting words or behaviour or in anyway provokes
or behaves in a manner which may provoke a breach of the peace;
- appears, in the opinion of an Active Tribe employee, to be under the influence of alcohol or other substances;
- fails to comply with the instructions of staff;
- damages property; or
- any other reason at the sole discretion of Active Tribe employees
The management reserves the right to amend and add to these conditions or rules as it sees fit and the customer shall observe any amended or additional conditions or rules so made.
Memberships are designed to give you, the customer the opportunity to pay for use of Active Tribe facilities by recurring payment or upfront payment. There are a number of categories of memberships which give you benefits as follows:
Various recurring monthly and annual membership packages are available on www.activetribe.ie
To qualify for child membership you must be aged between 3 and 17. Child memberships are only available when linked to an adult membership. Children are restricted from certain activities and areas as outlined in these Terms and Conditions. All children under 8 must be accompanied by an adult in the water unless the child is participating in a swimming lesson.
Membership Freeze Option
You can request that we freeze your membership for a minimum of one week up to a maximum of twelve months upon production of a medical certificate. Recurring payment members can only freeze from the 1st of the month and for whole months. Suspension of your membership can only be granted with a prior written request from the member and approval from the management. Periods of non-use of the facilities cannot be back-dated under any circumstances.
Payments on the monthly recurring payment payment option are due regardless of usage. This contract automatically renews on a month to month basis after the minimum period. You will not be eligible to use the facility if your account is in debt. We reserve the right to cancel your membership if payment has not been received within 14 days of the due date. Customers with cancelled membership accounts will not be eligible for a refund or to retain any paid joining fees. Some of our membership packages may have joining fees. New members or previous members with cancelled accounts will be required to pay a joining fee (where applicable to the membership package) when signing up for a membership account
Termination of Membership
Management reserve the right to terminate any membership for violation of any rules or regulations of the club or for conduct deemed by the management to be detrimental to the welfare, good order or character of the facility or its members and users without refund.
Membership Cancellation Policy
Members are able to cancel their membership outside of any minimum membership duration period on their online membership portal. No full or partial refund will be given for unused periods of membership or joining fee (where paid).
We require a minimum of 4 hours notice to cancel a fitness class booking. Class booking can be self-managed through the online membership portal.
Transfer of Membership
Membership may not be transferred or assigned to another person. Membership deposits and fees are not refundable under any circumstances.
The member acknowledges that he/she is in good health and is not suffering from any illness or disease. The facility health screening status questionnaire must be completed and signed by all members in advance of using the facility.
Your membership card permits you to enter to the facility to the areas assigned to your membership type. Under no circumstance may you permit any other person to use your card to gain entrance to the facility. Abuse of membership cards will result in membership termination without refund. Lost cards are replaced at a cost of €5 per card.
GENERAL FITNESS/SCREENING REPORT:
If you answer yes to any of the following we strongly advise you to book a fitness assessment prior to training in Active Tribe:
- history or family history of heart disease
- high blood pressure or medicated for the same
- smoking habit
- high cholesterol
- asthma/respiratory disease
- recent surgery
- chronic disease
- pregnancy within the last 3 months
- back, joint or muscle disorder
- incidents of seizure, blackout or fainting
- taking any medication or substance
- more than 20lbs overweight
Customers are requested to accept responsibility for their personal, medical and physical condition in order to take part in Active Tribe activities including the use of the gym and gym equipment, swimming, sauna and steam rooms. Any assessment undertaken in the facility is for general information only with a view to giving advice and should not be relied on by customers as certifying their fitness or otherwise to the facilities or equipment.
Active Tribe advises all customers to consult with their doctor prior to beginning a programme of physical exercise.