Active Tribe Courtown
Swim Academy Terms and conditions
Swim Academy Lessons – Adult Swimming Lessons – Parent & Toddler Lessons – Rookie Lifeguard
November 2024

1. All swimming lesson bookings must be made in advance at the price and period as outlined at the time of booking. Lesson duration, minimum booking period and prices vary by course
2. Minimum ages and abilities apply to certain courses:
a) Swim Academy: Children must be at least 4 years of age before starting their first swimming lesson and have been assessed by a member of Active Tribe Courtown staff
b) Adult Swimming Lessons: Adults must be at least 18 years old. No previous swimming experience or specific swimming ability required
c) Parent & Toddler Lessons: Children must be aged between 3 months and 4 years old and be accompanied in the water by an adult
d) Rookie Lifeguard: No minimum age. Children must be able to swim 25m and have achieved Active Tribe Swim Academy Level 6, or higher, or be assessed as competent to join by a member of Active Tribe Courtown staff
Credits for bookings made incorrectly may be held until the age/ability requirement are met. No refund will be made and no spaces will be held
3. When booking the customer must ensure that the correct personal details are provided. These include the swimmer’s name, appropriate email address, phone number and date of birth
4. Continual Assessment
a) Swimmers are assessed through continual assessment. This means that there is no set start date to a term and no set end date. Each swimmer has their own individual start date
b) When a swimmer is ready to move to the next level, an email will automatically be sent to the registered email address with a link to the swimmer’s Home Portal. When logged into the Home Portal clicking the MOVE button will show a list of classes with available spaces in their new level
c) All swimmers progress at different rates, as such, Parents/Guardians/Swimmers will receive the email to move up levels when the swimmer has achieved 100% in the current level’s competencies and not after a given number of swimming lessons
5. Topping Up
a) When a swimmer’s account has 3 lessons remaining an email will automatically be sent from CoursePro to the email address registered for that swimmer. The email will include a link to the swimmer’s Home Portal. At the same time the email is sent a button on their home portal will appear called TOP UP. Clicking this button will direct you to a payment page where you can top up their lesson credits
b) When the swimmer’s account has 2 lessons remaining, a reminder email will be sent automatically from CoursePro
c) When the swimmer’s account has 1 lesson remaining, a final email reminder email will be sent.
d) Once the swimmers final lesson starts the swimmer’s name will be automatically removed from the swimming lessons for the following week if their credits have not been topped up. The space will then be available to the public for booking immediately. Once a swimmer is removed from the lessons it will no longer be possible to top up and swimmers must be rebooked into any available spaces via the CoursePro Home Portal or at Reception
6. Moving a swimmer
Parents/guardians can only move a swimmer themselves when they have received an email informing them that the swimmer is ready to move up a level. For all other movements please contact Reception, email hello@activetribe.ie or call 053 94 25354 and we’ll will be able to assist you. All movements are dependent on spaces available in the Swim Academy and first choice of day/time may not be available
7. CoursePro Home Portal
The Home Portal is a useful tool to keep track of the swimming lessons. It shows you how many lesson credits remain, if it is time to top up, and if the swimmer is ready to move up. The Home Portal also shows the percentage achieved of the competencies. These competencies are updated by the Swimming Instructors.
Please note: A swimmer’s competencies/achieved percentage may not change after every lesson and may go up as well as down. Below are a few reasons why the competencies may not change:
i. If the swimmer is not in attendance, the option to update their competencies is not available to the instructor
ii. Not all skills will be practiced every lesson
iii. A skill may previously have been marked incorrectly
8. Attendance
a) A swimmer must attend the specific day/time/level that they are booked in to. Attending another day/time/level in lieu is not permitted
b) It is the parent’s/guardian’s/swimmer’s responsibility to know when lessons are taking place. This information is available via the CoursePro Home Portal and by contacting the Centre. Centre management take no responsibility for swimmers missing scheduled swimming lessons
c) If a swimmer is late for a lesson, their lesson will still end at the scheduled time
d) A refund, reschedule or credit for Swim Academy lessons that are not attended will not be granted. In circumstances where a swimmer has been advised to cease fitness activity, or isolate by a medical professional, Centre Management will review a request for reschedule/credit if it is accompanied by a medical note or evidence of instruction to self-isolate or cease activity and decide of an appropriate course of action. In such circumstances a request can be made to Centre Management by emailing hello@activetribe.ie. Centre Management’s decision is final
e) In the unusual event that Active Tribe Courtown is unable to provide a swimming lesson, for example due to a Red Weather Warning, an additional lesson credit will be added to the swimmer’s account. No refund will be made
f) Parents/Guardians must remain on site for the duration of the swimming lesson(s) and are not permitted on pool side
9. Changing Village & Supervision of Children
a) It is the parent’s/guardian’s responsibility to supervise children in their care while in the Changing Village at all times. This includes use of the toilet and Changing Village once the lesson has started
b) If a child has the leave a lesson early the Swimming Instructor must be informed be the child’s accompanying adult
c) Personal belongings must not be left in any cubicles, Group Changing Rooms or on Pool Side. Please use the lockers provided at all times. No responsibility will be taken by Active Tribe Courtown, or its staff, for lost, stolen, damaged or removed property
d) All swimmers must shower and use the toilet before using the pools
10. Swimming hats must be worn by swimmers at all times. Swimming hats are available to purchase at Reception
11. The use of cameras, camera phones and video recording equipment is not permitted
12. Food, drinks, chewing gum and glass containers are not permitted on Pool Side or in the Changing Village
13. Questions, comments and/or feedback regarding Swim Academy may be directed to the Swimming Coordinator, a Duty Manager or to hello@activetribe.ie. We will endeavour to reply to all feedback as soon as possible
14. In accordance with Active Tribe Courtown policies bullying, abusive or otherwise unacceptable behaviour will not be tolerated. Those that behave inappropriately will be removed from the Centre. No concession will be made in these circumstances
15. Swimmers will be permitted to enter the Changing Village no more than 15 minutes before the start of the swimming lesson
16. While Centre management endeavours to ensure minimal learning disruption, instructors may vary as dictated by the operational needs of the centre
17. By booking swimming lessons/activities at Active Tribe Courtown you agree to abide by these Terms & Conditions and those of attending/visiting Active Tribe Courtown available to view at www.activetribe.ie/terms. Active Tribe Courtown Management reserves the right to adjust our terms and conditions at any time